DwarvesShoes Reviews

Based on the information available, dwarvesshoes.com is an online store that sells a variety of handmade leather shoes for women. The prices of the products vary depending on the type and design of the shoe. For instance, the Horse Leather Martin Boots and Goodyear Horse Leather Oxford Boots are priced at $379.99, while the Genuine Leather Tall Boots for women are priced at $339.28. They also offer discounts during certain periods, such as Valentine's Day, where they offered $8 off orders over $200, 8% off orders over $300, and 10% off orders over $500. Please note that these prices and discounts may change over time and it's always best to check the website for the most current prices. Regarding the cost, some customers have reported high return shipping costs when returning items to China, with one customer reporting a return shipping cost of $150 from Canada to China. However, an alternate US return address was provided which reduced the return shipping cost to $50. Please be aware of these potential additional costs when ordering from this website.

The return policy of DwarvesShoes is as follows: If for any reason you are not satisfied with their products, you can return the items within 7 days from the receipt date for replacement or refund. However, this does not include shipping costs. All returned products must be in an unused condition. Once they receive the return, they will refund your order as soon as possible. Please note that you can cancel your order and get a full refund before the order is shipped. Once the order is shipped, it cannot be cancelled. If you wish to change the shoe size, color, or style, you can do so within 7 days from the time you receive the shipment, but you will incur the cost of returning any shoes to them. They will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out.

"Dwarvesshoes.com" is an online store that specializes in handmade leather shoes for women. They offer a variety of shoe categories including Boots, Pumps, Mary Jane, Leather Slippers, Leather Flats, Leather Sandals, Loafers, Sneakers, Oxfords & Tie Shoes, and Platforms. Some of their popular products include Horse Leather Martin Boots, Retro Horse Leather Martin Boots, Goodyear Horse Leather Oxford Boots, Horse Leather Chelsea Boots, and Genuine Leather Tall Boots For Women. They also offer Handmade Wingtip Lace up Leather Knee High Boots, Leather Knee High Boots Cowboy Boots, Waxing Leather Chelsea Boots, and Handmade Sheepskin Combat Boots. In addition to shoes, they also sell Socks and Bags & Accessories. The store prides itself on offering the most comfortable handmade leather shoes at an affordable price. However, please note that customer reviews indicate that the return process can be costly and time-consuming due to shipping from China.

DwarvesShoes.com offers multiple payment methods. They accept Debit and credit card, PayPal payment, Shop Pay, Apple Pay, G Pay, and Meta Pay. They provide various checkout options such as Express Checkout with a PayPal, Shop Pay, G Pay, Apple Pay, or Meta Pay account. You can also checkout directly with your credit card or with a Debit or Credit Card without a PayPal Account. DwarvesShoes.com assures that they do not collect your card and personal information when you make a payment. All your personal information is safe and protected by Shopify and PayPal. They offer free shipping and in most cases, there is no custom tax in the United States, Canada, and Australia. However, custom tax is based on policies in different regions and they do not control or pay for the custom tax (tariff).

At DwarvesShoes.com, if you are not satisfied with the products, you can return the items within 7 days from the receipt date for replacement or refund, not including shipping costs. All returned products must be in an unused condition. You can exchange the size, color, or style within 7 days from the time you receive the shipment, but you will incur the cost of returning any shoes to them. They will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out. For international returns, there is a $28 USD returns processing fee. Please note that you need to pay for the shipping of the shoes back to the US warehouse. If the shoes are returned because of an insufficient address or wrong address, they cannot refund you, as they have paid twice for the shipping fee, which is more than the shoes. You can cancel the order and get a full refund before the order is shipped. Once the order is shipped, they cannot take the shoes back in transit and the order cannot be cancelled.

DwarvesShoes has a Return Policy where if you are not satisfied with their products, you can return the items within 7 days from the receipt date for replacement or refund. However, this does not include shipping costs. All returned products must be in an unused condition. When they receive the products, they will refund you as soon as possible.

In terms of their Shipping Policy, they offer free shipping to all countries. For styles that are in stock, they will be shipped within 48 hours. For styles that need to be made, they will be shipped within 7 days. If they find that they have no materials to make the shoes, they will send an email to you. If they cannot contact you both by email and SMS within 30 days, they will refund the order directly. Once your order is shipped, they will send you an email with the tracking number and tracking site. They also have a paid FedEx option, to most locations, delivery time is approximately 2-8 weekdays. They will only ship to the address you give them. Please make sure the shipping address you input during checkout is correct and complete, they are not responsible for any wrong or undeliverable addresses. If your package returns because of insufficient address or wrong address, they cannot refund you, because they paid twice the shipping fee, which is more than the shoes. They cannot guarantee arrival time and do not accept urgent orders. Please place your order in advance. Normally, free shipping to Australia is 20 days after shipping. So if you are from Australia and want to receive the package soon, please choose the paid FedEx in the shipping option. Free Shipping to the US, Canada is normal, 7-15 days will be delivered, average 10 days. If you want it fast, you can choose the paid FedEx option too.

The email address for DwarvesShoes is customer@dwarvesshoes.com. This is the contact for any inquiries about orders, shipping, refunds, and exchanges. Please ensure to use this email for any communication with DwarvesShoes.

To return an item to DwarvesShoes, you need to follow these steps:

1. You can return the items within 7 days from the receipt date for replacement or refund, not including shipping costs.
2. All returned products must be in an unused condition.
3. It's highly recommended to send the item back in its original packaging. This helps assess the condition of the product and facilitates smoother processing.
4. Ensure that the returned package is well-packed and free from any damages. This ensures that the product reaches in the same condition you received it, preventing any additional complications.
5. For returned footwear, it's essential that the shoes remain in a condition that doesn't hinder the ability to resell them. This means the shoes should be free from significant wear and tear.
6. You need to pay for the shipping of the shoes back to the US warehouse. All international returns are subject to a $28 USD returns processing fee.

Please note that if you have difficulties in shipping back within 7 days, you can email DwarvesShoes, and they will extend the days for you. They offer economical channels to ship back, but please do not use UPS. When DwarvesShoes receive the products, they will refund you as soon as possible.